Privacy policy
You are trusting us with your information. We respect your privacy and will work hard to provide you with transparency and keep your information safe.
This policy applies to information collected by us when you:
- Interact with us through our websites, meetings or standard communication channels like emails and phone calls
- Use our products and services
Virkware customers are usually organizations that control the information processed in our products and services. Typically these organizations would be your employer. In these cases, Virkware customers operate as the controller of your data. This policy does not apply in these cases. The privacy policy of that particular Virkware customer will apply to you.
Please note that by using our services you automatically agree to this policy. So, if you do not agree with this policy, please do not use our services.
Type of information we collect
Interacting with us through our websites, meetings or standard communication channels like emails and phone calls
We collect your contact information such as your name, job title, company name, phone number, email & physical address when you interact with us. We may also collect financial and billing information when you purchase our products and / or services
We automatically collect information about your interaction with our websites or emails. This includes information about your interactions such as pages you visited, the amount of time spent on pages, any actions taken like sharing a post. We also collect information on your devices used and connections as it relates to use of our websites. We do this through using cookies, log files and other technologies.
Our channel partners provide specific services in connection with our products. This may include implementation, marketing and reselling. These partners will share information with us about you such as organization name, contact person, marketing opportunity, purchase and pricing information.
Using our products and services
We collect information that you provide when using our products and services. This could be information related to your profile such as skills, past and current roles, your interests or aspirations, activities related to execution of virks you own and virks you are participating in. This includes items such as milestones, chat messages and documents, your feedback on other colleagues such as skills rating, SPARKs awarded, comments
We will also collect information about you provided by other users as feedback on virks you collaborated on
We also automatically collect information about your interaction with our products and services such as timing, frequency and duration of use; devices used; regular searches; key features used
Your interactions with our support team will also result in data that we will collect. This covers information such as your contact details, details of the problem you are seeking help with and your communications with the support team members.
Legal basis
We process personal data to perform our obligations under an agreement with our customers.
Typically this relates to enabling our users to use our services and to provide them with support on problems they encounter. Additionally this also relates to marketing activities in line with appropriate consent and laws.
Sometimes, we also have a legal obligation such as a court order or fulfilling a regulatory requirement.
How we use your data
We use the information we collect about you for the following purposes:
Providing our websites and services: we use information we collect to enable you to use our services and to support you if you encounter problems. This includes the process of enabling you to register for an account through our website.
Personalizing your experience: We use the information we collect to also tailor your experience when you use our services. So, for example, we use information about your interests / aspirations to determine which virks posted by other users to show you to first
Improving your experience: We analyse information to improve the aspiration engine. For example, if you post a virk and are reviewing the applications for a particular role, the engine will be able to recommend better candidate matches for the virk. We may compile personal and non-personal information into aggregate information to achieve this.
Handling requests for support and information: We process data you share with us if you request user support or you email us for information or for a demo. This is done to address your requests and for us to communicate with you. Specifically on requests for support, we may also use your information to resolve any technical problems. We may also share information with relevant third party’s with whom we may have a contract around product support / product development to the extent it is required to solve the problem.
Enabling third-party service providers to support you: We may share data with our partners (service providers, vendors) who have an agreement with us to provide services on our behalf. These partners will be instructed to use the data only as agreed with us.
Complying with legal obligations: We will process your data if it is required to fulfil our legal obligations under applicable laws or as needed to comply with court orders, regulatory orders or legal proceedings.
Marketing purposes with consent: Where we have your permission, we may use your information for specific marketing purposes like publishing your testimonial on our website
Your choices on how we use your data
You have certain options relating to your personal information, subject to local data privacy laws.
Your Choices:
- You can request a copy of your personal information that we have collected based on your use of our products and services. Some of the data can be exported from within the product. For other types of information, you may need to write in to your company’s Virkware administrator or (for the free version) directly to Virkware.
- You can request to delete your personal information collected based on your use of our products and services. This has to be done by writing in to your company’s Virkware administrator or (for the free version) directly to Virkware. There will be some restrictions based on impact to other users, legal or regulatory record keeping requirements.
- If you have an active account in our product or service, you can update your personal information using the My Profile section
- You can choose to close or deactivate your account. You may need to write in to your company’s Virkware administrator or (for the free version) use the product settings to initiate this request. Do not that closing or deactivating your account will not automatically result in your personal information being deleted.
How we protect your information
We take organizational, technical, and physical measures to help safeguard against risk of data loss or of unauthorized access / disclosure of the personal information we collect.
Our application is hosted on Amazon Web Services (AWS) and we use the industry standard security that AWS provides.
However, please understand that the data transmitted through the internet is not guaranteed to be 100% secure. We need you to be responsible for the security of your password and taking appropriate measures such as limiting access to your devices and signing out of websites after your sessions.
International transfer of data
We are a global business and may process your personal data outside of your jurisdiction, including countries outside the European Economic Area (EEA).We have appropriate safeguards in place to protect your privacy. If we transfer personal data from the EEA to a country outside it, we ensure that the recipient of this data has entered into EU standard contractual clauses with us or has other measures to provide an adequate level of protection and security.
Contact us
For questions on this policy, or to exercise your rights, please contact us at privacy@virkware.com.
We treat your privacy concerns with high importance and will do our best to resolve your problem / respond to your request within a reasonable timeframe or as required by law.
